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Deborah Lynn Adderley RMT

Cancellations & Missed Appointments

Respecting each other's time

 

When you book an appointment, that time is set aside for you - and only you. Appointments are never double booked and every effort is made to always be ready for you when you arrive. In return, please be on time for your appointment, respecting that other patients have scheduled appointments too.

It can be challenging to get an appointment at the last minute, and waiting lists are common. Missed appointments prevent other patients who may be in crisis from accessing treatments on short notice.

In the event you are unable to keep your scheduled appointment, please phone 250-977-5575 at least 24 hours prior to your appointment (ideally as soon as you know you are unable to keep it). If the telephone mailbox is full, please send an email to info@lynnadderley.ca.  If I do not hear from you within this time frame, and you do not keep your appointment, the following policy will be applied:

If you do not show up for your scheduled appointment, and you have not provided at least 24 hours advance notice, you will be required to pay the full cost of the treatment as booked. (Please be aware your insurance provider may not reimburse you for missed appointments as they are billed as fees, not treatments.)

Note: Of course there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and an exception may be made to the above policies on those rare occasions.